Refund & Returns Policy

1. Service-Based Refunds

As a service provider, our refund policy differs from physical product returns. All services are delivered digitally and refunds are evaluated based on work completed and deliverables provided.

2. Starter Projects

Before Work Starts: Discovery and audit services are refundable in full if you cancel before we begin work.

During Project: Refunds are calculated on a pro-rata basis for work not yet completed. Completed deliverables are non-refundable.

After Completion: Services are non-refundable once final deliverables are approved and accepted.

3. Growth Sprints

Monthly Billing: Growth Sprints are billed monthly in advance. Unused portions of the current month are refundable on a pro-rata basis based on days remaining.

Cancellation: You may cancel with 30 days written notice. You will receive a refund for any prepaid time beyond the 30-day notice period.

Minimum Commitment: The initial 3-month commitment is non-refundable except in cases of service failure on our part.

4. Scale Program

Refund terms for Scale Programs are outlined in the custom statement of work. Generally, refunds are calculated based on work completed against agreed milestones, with any prepaid amounts for incomplete work refunded.

5. Acceptance Criteria

All deliverables include clear acceptance criteria outlined in the statement of work. If deliverables do not meet the agreed criteria, we will revise at no additional cost. If we cannot meet the criteria after reasonable effort, a partial or full refund may be issued.

6. Dispute Resolution

If you believe you're entitled to a refund, contact us at info@salviecommerceenterprises.com with:

• Your name and project details
• Specific reason for refund request
• Supporting documentation or evidence

We will review your request within 5 business days and respond with a resolution. If we cannot reach an agreement, the dispute will be handled according to our Terms of Service.

7. Non-Refundable Items

The following are non-refundable:

• Third-party costs (licenses, subscriptions, software)
• Completed deliverables that met acceptance criteria
• Research, discovery, or strategic planning already delivered
• Time spent on revisions within agreed scope

8. Processing Time

Approved refunds are processed within 10 business days. Refunds are issued to the original payment method. Please allow 5-10 additional business days for the refund to appear in your account, depending on your financial institution.

9. Service Failure

If we fail to deliver services as outlined in the statement of work due to circumstances within our control, you are entitled to a full refund for those specific deliverables. This does not apply to delays caused by client unavailability, scope changes, or factors outside our control.

10. Client Responsibilities

Refunds may be denied or reduced if project delays or failures are caused by:

• Lack of timely feedback or approvals
• Failure to provide necessary access or materials
• Frequent scope changes or unreasonable requests
• Violations of our Terms of Service

11. Contact Information

For refund requests or questions, contact us at:

SALVI E-COMMERCE ENTERPRISES LLC
4440 Hebron Dr, Merritt Island, FL 32953
Email: info@salviecommerceenterprises.com
Phone: (863) 315-9552